Refund Policy

Refund Policy

Credits/Refunds are gladly made if requested at least (3) working days prior to the first date of class/program.  In the case of special trips, excursions, adult sports leagues, and one-time events, credits/refunds will be issued only if notification is received by the noted deadline.  All credit/refunds or transfers, except those resulting from a Department cancellation, are subject to a $7 Administrative fee per class/program per participant.

If you are not satisfied with your class/program, you must contact us within 24 hours after your first class/program meeting.  Credits/transfers may not be given if doing so drops class enrollment below minimum required.  Credits will not be given after the second class meeting or for services already rendered. 

Classes/programs that fail to meet the minimum enrollment may be cancelled.  If a class/program is cancelled due to low enrollment, your registration fee will be credited to your account unless specified otherwise.  Yuba City Parks & Recreation Department will make every effort to give 48 hours advance notice of low enrollment cancellations. 

Sports Credit/Refunds:  50% of fee refunded before first game or meet.  No credit/refunds given after the first game or meet.

Trips that include ticketed events will not be refunded unless the spot can be filled and it will be at the discretion of the department.  All other trip cancellations are subject to a $7 administrative fee per trip per person. 

Classes/programs will not meet on federally observed holidays unless otherwise noted by the instructor. 

Please allow four (4) weeks for a refund to be processed and delivered by mail.  Refunds may be issued sooner pending when the request is processed relative to the City’s designated check disbursement schedule.