Yuba City Fire Department
Dedicated to Protecting Life & Property
CodeRed FAQ

CodeRED  FAQs


Yuba City

 

What is CodeRED  and what is it used for?

 

CodeRED is a web-based critical communication solution that enables local public safety personnel to notify residents and businesses by telephone, text message, email, and social media of time-sensitive information, emergencies, or urgent notifications. The system can reach hundreds of thousands of individuals in minutes to ensure information such as evacuation notices, missing  persons, inclement weather advisories, and more are quickly shared. Only authorized officials have access to send alerts using the CodeRED system.

 

When  will CodeRED  be used?

 

Any message regarding the safety of our residents and community will be disseminated using CodeRED. We will send out alerts via phone, text, email, and social media in a variety of situations including boil water notices, gas leaks, evacuation notices, police activity, fire emergencies, missing  persons, and more. This is a

community alert system to ensure you remain  informed of important information. Please keep in mind  that as you register to receive  CodeRED alerts, you have the ability to select the types of messages you wish to receive  and your  preferred means of communication.

 

Is there a cost to register for CodeRED?

 

No, registering for CodeRED phone  calls, text messages, and email are free. Simply  sign up on our enrollment website and select your  preferred means of communication.


 

How will I know when CodeRED  is calling?

 

A CodeRED message will have the caller ID

# 866-419-5000 for emergencies and caller ID

# 855-969-4636 for non-emergencies. We suggest that you program these numbers into your  cell phone as a new  contact and use CodeRED as the contact name. If you need to replay  the message received, you can dial this number and listen to the message again in its entirety.

 

Why  is CodeRED  important to me?

 

CodeRED is an important to tool to help keep you informed and prepared for any emergencies that may occur in our area. Officials will send messages to alert you of emergency details, instructions, or precautions that you need in order to make well-informed decisions and remain  safe. This system is precise  enough to geo- target residents within an exact area of impact, so that only those people who are affected by emergency situation are notified.

 

How do I sign up?

 

Visit our website and enter the required information online (address, name, phone  number(s), and email). This is the quickest way to sign up because  the information you supply is immediately registered in the system. If you do not have Internet at home, please consider visiting a library or asking a friend or family member for assistance.


Does CodeRED  already have my telephone number?

 

No resident should  assume that their information is in the system. Please visit our website and look for the link for the CodeRED Community Notification Enrollment page to register online.

 

Can I register more  than one phone number or email for my address?

 

Yes, you can register more  than one phone  number and/or email address  for your  location when you register for CodeRED. Please note that it is highly recommended you register at least one phone  number and one email address  to ensure that you will receive CodeRED alerts in the event of a power outage or an incident that may occur late at night when you are generally asleep.

 

I have a cordless phone and it will not work when the power goes out. How will the system contact me?

 

Make sure to have at least one working corded telephone on hand for these situations. However, when signing up for CodeRED, you may indicate both a primary and alternative phone  number. Cell phones  and/or work phone  numbers can be entered

as alternatives. Both your  primary and your  alternative phone  numbers will be contacted in the event of a CodeRED notification.

 

What do I do if I receive a CodeRED  message?

 

If you receive  a CodeRED phone  call, listen carefully

to the entire message. You can repeat the message by pressing any key. Do not call 911 for further information unless directed to do so, or you need immediate aide from the police or fire department. If you receive  a CodeRED email or text message, please be sure to read the entire message carefully and follow all instructions.


What if I miss a CodeRED  phone call?

 

The CodeRED system will leave a message on your answering machine or voicemail if you miss a CodeRED phone  call. If you do not have an answering machine, the system will consider the call as “incomplete and

will attempt to call again after several minutes have passed. If your  phone  line is busy, CodeRED will try two more  times to connect. At any point, you may re-dial

the 800 number on your  caller ID to hear a replay  of the message sent.

 

Do I ever need to renew  my registration?

 

Renewals are not necessary as long as your  contact information has not changed. If you move, however, you must update your  information to ensure you will continue receiving these valuable notifications.

 

What is the CodeRED  Mobile Alert app?

 

CodeRED offers a mobile app for Android and iPhone devices. All residents and business owners are encouraged to download the free app to receive

alerts based on the geo-location of your  phone. As you travel throughout other CodeRED communities, you can receive  important alerts that include community, emergency, and severe weather information. To download the CodeRED Mobile  Alert app, visit Google Play or the App  Store.

 

To sign up for CodeRED  visit the Community

Notification Enrollment website:

                                                                                                     www.yubacity.net/ycfire

 

Please direct additional questions to:

Yuba City Fire Department

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